Terms & conditions

Draft — not yet legally reviewed. This is a starting draft and needs a solicitor's review before launch.

These terms apply to every order placed with Indulge Gourmet Experience ("Indulge", "we", "us"), formerly Masbia UK. By placing an order you agree to them. [Legal entity name, company number and registered address to be added.]

1. Orders

Your order is an offer to buy. A contract is formed when we confirm your order by email or text. We may decline an order, for example if we cannot meet the delivery date, in which case any payment is refunded in full.

Items marked "Price on request" are not charged until the office has agreed a price with you.

2. Notice and delivery dates

Orders need at least 24 hours' notice, 48 hours for arrangements and 72 hours for cured fish. Shabbos and Yom Tov are not counted. The dates shown at checkout are the dates we can commit to. See Delivery for details.

We aim to deliver within your chosen slot. Delays caused by traffic, weather or other events outside our control do not entitle you to a refund, but we will always keep you informed.

3. Receiving your order

Someone must be available to receive fresh food during the slot. If delivery cannot be completed, a redelivery charge may apply. Food must be refrigerated where indicated and eaten within the time stated on the label.

4. Prices and payment

Prices are in pounds sterling and include VAT where applicable. Delivery is charged by postcode zone and shown before payment. Payment is taken at checkout through our secure payment provider. Office accounts are invoiced on agreed terms.

5. Allergens

Our kitchen handles common allergens including milk, eggs, gluten, fish, sesame and nuts. We cannot guarantee any product is free from traces. Please tell us about allergies before ordering.

6. Changes, cancellations and refunds

Because our food is perishable and made to order, the statutory 14-day cancellation right does not apply. Our refunds policy explains what we can do.

7. Personalised items

You are responsible for card messages and uploaded artwork, and confirm you have the right to use any image you upload. We may refuse content we consider offensive or unlawful.

8. Liability

Nothing in these terms limits our liability for death or personal injury caused by negligence, fraud, or anything else that cannot be limited by law. Otherwise our liability is limited to the price of the order.

9. Law

These terms are governed by the law of England and Wales. Your statutory rights under the Consumer Rights Act 2015 are not affected.

Questions? Call 020 8800 7469 or email sales@indulgefood.co.uk.