Refunds & cancellations
Draft — not yet legally reviewed. This is a starting draft and needs a solicitor's review before launch.
Our food is fresh and made to order, so the usual 14-day right to cancel does not apply to it. We still want you to be happy, and this is what we can do.
Changing or cancelling
- More than 48 hours before delivery: cancel for a full refund, or change the order free of charge.
- Between 24 and 48 hours before: we'll do our best to change it. Cancellations may be charged for anything already bought or prepared.
- Less than 24 hours before, or once preparation has started: we can't usually refund.
- Arrangements and personalised items can't be cancelled once work on them has begun.
Always call 020 8800 7469 — email may not be seen in time.
If something isn't right
If an item is missing, damaged or not as described, please tell us the same day, ideally with a photo. We'll put it right with a replacement, credit or refund. Your rights under the Consumer Rights Act 2015 are not affected.
If we have to cancel
If we ever can't fulfil your order, we'll tell you as soon as possible and refund you in full.
How refunds are paid
Refunds go back to the card you paid with, usually within 5–10 working days.